Laura Lam Nutrition Ltd may hold some information about you if you utilise the services provided by the company. This page outlines how that information is used, who we may share that information with and how we keep it secure. This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the hello@lauralamnutrition.com. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in October 2026.
1. What We Do
Laura Lam Nutrition Ltd provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.
Laura Lam Nutrition Ltd also provides workshops, corporate wellness packages and content writing services.
2. How We Obtain Your Personal Data
Information provided by you
You provide us with personal data in the following ways:
- By completing a nutritional therapy questionnaire
- By signing a terms of engagement form
- During a nutritional therapy consultation
- Through email, WhatsApp, over the telephone or by post
- By completing a form on our website, such as a testing package request
- By booking an appointment through our client portal, Practice Better
- By taking card and online payments
This may include the following information:
- basic details such as name, address, contact details and next of kin
- details of contact we have had with you such as referrals and appointment requests
- health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
- GP contact information
- Bank details
We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
Following completion of your healthcare we retain your personal data for the period defined by our professional association BANT and registrant body, CNHC. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.
Your payment details will not be stored unless you pay monthly via our portal Practice Better. Your bank details will never be shared with anybody and are stored securely within Practice Better.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
3. How we use your personal data
We act as a data controller for use of your personal data to provide direct healthcare. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
4. Do you share my information with other organisations?
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
- Our registrant body, CNHC and our professional association, BANT, for the processing of a complaint made by you
- Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
- Anyone to whom we may transfer our rights and duties under any agreement we have with you
- Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, CNHC) if we have a duty to do so or if the law allows us to do so
We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare, i.e. when ordering tests on behalf of you. We will not include any sensitive information.
We will seek your express consent before sharing your information with your doctor or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
5. What are your rights?
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to hello@lauralamnutrition.com. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
- Sources from which we acquired the information
- The purposes of processing the information
- Persons or entities with whom we are sharing the information
You have the right, subject to exemptions, to ask to:
- Have your information deleted
- Have your information corrected or updated where it is no longer accurate
- Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.
- Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.
- Object at any time to the processing of personal data concerning you
We do not carry out any automated processing, which may lead to automated decision based on your personal data.
If you would like to invoke any of the above rights then please write to the Data Controller at Laura Lam Nutrition Ltd, 24 Saxonville, Benfleet, Essex, SS7 5TD or email hello@lauralamnutrition.com.
6. What safeguards are in place to ensure data that identifies me is secure?
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
Laura Lam Nutrition Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website (search by business name).
7. How long do you hold confidential information for?
All records held by the Laura Lam Nutrition Ltd will be kept for the duration specified by guidance from our professional association BANT.
8. International clients
We work with clients around the world, and some of the services we use to deliver your care are based outside the UK. These include our client portal (Practice Better), video consultations (Zoom), messaging (WhatsApp), laboratories in the UK, Europe and the US, and our website host. Where your personal data is transferred outside the UK, we only use providers that offer appropriate safeguards, such as UK adequacy regulations or standard contractual clauses.
Wherever you live, the rights described in this notice apply to you. You may also have additional rights under the laws of your own country.
9. Our website
a) Forms
If you send us a request through a form on our website, the details you enter (such as your name, email address, country and a description of your health concerns) are sent securely to us through our website host. We only use these details to reply to your request and, if you go on to work with us, to prepare for your care. Please only share the health information you are comfortable sending. If an enquiry does not lead to us working together, we delete it within 12 months.
b) Cookies
Our website does not use cookies, and we do not use advertising or tracking technologies.
If you choose a currency on our Programs page, your choice is saved in your own browser (using "local storage") so the page remembers it next time. This stays on your device, is never sent to us, and you can clear it at any time through your browser settings.
c) Fonts
Our website uses Google Fonts. To show the fonts, your browser connects to Google's servers, which receive your IP address. Google Fonts does not set cookies. You can read more in Google's privacy policy.
d) Analytics
We do not currently use website analytics. If we add analytics in the future, we will update this notice and ask for your consent where the law requires it.
e) Links to other websites
Our website links to other services, including Practice Better (booking), Stan Store (free downloads and handbooks), Instagram, Facebook, LinkedIn and WhatsApp. These services have their own privacy policies, which apply when you use them.
10. Complaints
If you have a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at Laura Lam Nutrition Ltd, 24 Saxonville, Benfleet, Essex, SS7 5TD or email hello@lauralamnutrition.com and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 0303 123 1113 or at ico.org.uk.