Refund and Returns Policy

Refund Policy for Personalised 1-to-1 Nutritional Therapy Programmes

Effective Date: 13/10/2023

1. Introduction

Thank you for choosing Laura Lam Nutrition Ltd for your personalised 1-to-1 nutritional therapy programmes. We are committed to providing you with the highest level of service and support throughout your journey towards better health and well-being.

This Refund Policy outlines the terms and conditions for refund requests associated with our three primary programmes: “The Investment”, “The Fundamentals” and “The Go-Getter Functional Health Subscription.”

2. The Investment (6-Month Programme) & The Fundamentals (3-Month Programme)

2.1. 14-Day Full Refund: Clients who have enrolled in “The Investment” 6-month programme or “The Fundamentals” 3-month programme, have the option to request a full refund within 14 days of their initial payment, provided they have not yet commenced the programme.

2.2. Partial Refund After Commencement: Once the programme has commenced, clients may be eligible for a partial refund for any unused portion of the programme. The refund amount will be calculated based on the number of sessions or services that were not provided to the client. Please contact for more information on the specific calculation for your refund.

3. The Go-Getter Functional Health Subscription (Monthly Programme)

3.1. Non-Refundable After Monthly Subscription Charge: Clients enrolled in “The Go-Getter Functional Health Subscription” understand that their monthly subscription fee is non-refundable after the payment has been charged. We encourage clients to evaluate their commitment and satisfaction with the programme before their next monthly billing cycle.

3.2. Cancellation Policy: If you wish to cancel your subscription, you must do so at least 14 days before the next billing cycle to avoid being charged for the following month. You can cancel your subscription by contacting our support team through email or phone. We do not provide refunds for monthly subscriptions that have already been charged.

4. Contact Information

If you have any questions or wish to request a refund, please contact us at the following:

5. Changes to this Refund Policy

We reserve the right to modify or amend this refund policy at any time. Any changes made will be effective immediately, and clients will be notified of such changes via email or through our website.

By enrolling in our programmes, you acknowledge and agree to the terms and conditions of this refund policy.

Thank you for choosing Laura Lam Nutrition Ltd. We look forward to assisting you on your journey towards improved health and well-being.


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